Pointclickcare

What is PointClickCare?

PointClickCare is a cloud-based healthcare software platform designed specifically for senior care providers. It helps nursing homes, assisted living facilities, and home health agencies manage their daily operations more efficiently. The platform combines electronic health records (EHR), billing, medication management, and compliance tools in one system.

Founded in 2000, PointClickCare serves over 27,000 facilities across North America. The software connects care providers, residents, families, and healthcare partners on a single platform. This makes it easier to share information, track patient care, and handle administrative tasks.

The platform works on any device with internet access, so staff can update records and access information from anywhere in the facility. It eliminates paper-based processes and reduces errors by keeping all patient information in one secure location.

⭐ Key Features

Electronic Health Records (EHR) PointClickCare offers a complete EHR system that stores all resident information digitally. Staff can document care activities, track medications, and record vital signs in real-time. The system alerts caregivers about important tasks and medication schedules.

Billing and Revenue Management The platform automates billing processes for Medicare, Medicaid, and private insurance. It tracks claims, manages accounts receivable, and generates financial reports. This reduces billing errors and speeds up payment collection.

Medication Management PointClickCare's medication management system includes an electronic medication administration record (eMAR) that helps prevent medication errors. The system alerts staff when medications are due and tracks administration times. It also checks for potential drug interactions.

Care Planning and Documentation Staff can create personalized care plans for each resident and track progress toward goals. The system includes assessment tools required for regulatory compliance, such as MDS (Minimum Data Set) assessments.

Family Engagement Portal Families can access a secure portal to view updates about their loved ones. They can see care activities, medication schedules, and communicate with facility staff through the platform.

Analytics and Reporting The software provides detailed reports on facility performance, financial metrics, and quality measures. Administrators can track key performance indicators and identify areas for improvement.

Scheduling and Time Tracking PointClickCare includes tools for staff scheduling, time clock management, and payroll integration. This helps facilities manage labor costs and ensure adequate staffing levels.

Mobile Access The platform works on smartphones and tablets, allowing staff to document care at the point of service. This saves time and improves accuracy.

⚙️ Use Cases & Applications

Skilled Nursing Facilities Nursing homes use PointClickCare to manage complex medical care, rehabilitation services, and long-term resident needs. The platform helps them meet regulatory requirements and maintain quality standards.

Assisted Living Communities Assisted living facilities use the software to track daily activities, medication administration, and resident wellness. It helps staff coordinate care for residents who need varying levels of support.

Home Health Agencies Home health providers use PointClickCare to manage visit schedules, document care in the field, and coordinate with other healthcare providers. The mobile app is particularly useful for nurses visiting patients at home.

Memory Care Units Facilities specializing in dementia and Alzheimer's care use the platform to document behavioral changes, track medication effectiveness, and communicate with families about their loved one's condition.

Rehabilitation Centers Short-term rehabilitation facilities use PointClickCare to track therapy progress, manage insurance authorizations, and coordinate discharge planning with hospitals and families.

🙋‍♂️ Who Is It For?

Nursing Home Administrators Directors and administrators use PointClickCare to oversee facility operations, manage finances, and ensure regulatory compliance. The reporting tools help them make informed business decisions.

Nurses and Care Staff Frontline caregivers use the platform daily to document care, administer medications, and communicate with team members. The mobile app makes it easy to update records throughout their shift.

Billing and Finance Teams Billing specialists use the software to submit claims, track payments, and manage accounts. The automated billing features reduce manual work and improve accuracy.

Clinical Directors Directors of nursing use PointClickCare to oversee care quality, manage assessments, and ensure compliance with healthcare regulations.

Family Members Families of residents can use the family portal to stay informed about their loved one's care and communicate with facility staff.

👍 Pros

Comprehensive Solution PointClickCare combines multiple functions in one platform, eliminating the need for separate systems for billing, EHR, and scheduling.

Cloud-Based Access Staff can access the system from any device with internet, making it flexible for different work environments and schedules.

Regulatory Compliance The platform is designed specifically for senior care regulations and includes built-in compliance tools for MDS, PDPM, and other requirements.

Strong Market Presence With over 20 years in business and thousands of facilities using the platform, PointClickCare is a stable and trusted solution.

Regular Updates The company continuously updates the software to reflect changing healthcare regulations and add new features.

Integration Capabilities PointClickCare integrates with many other healthcare systems, pharmacy services, and hospital networks for seamless data exchange.

👎 Cons

Learning Curve New users often find the system complex and require significant training to use all features effectively. Staff may need several weeks to become comfortable with the platform.

Cost PointClickCare is one of the more expensive options in the senior care software market. Smaller facilities may find the pricing challenging.

Customer Support Variability Some users report inconsistent customer support experiences, with response times varying depending on the issue and support tier.

System Speed During peak usage times, some facilities experience slower system performance, which can affect documentation efficiency.

Customization Limitations While the platform offers many features, some facilities find it difficult to customize workflows to match their specific processes.

Report Complexity Creating custom reports can be complicated, and some users rely on PointClickCare support to generate specific data views.

💰 Pricing Plans

PointClickCare does not publish standard pricing on their website. Pricing is customized based on several factors:

Factors Affecting Price:

• Number of beds or residents in the facility
• Types of services provided (skilled nursing, assisted living, home health)
• Specific modules and features needed
• Level of implementation support required
• Training needs
• Integration requirements with other systems

Pricing Structure: The company typically charges a per-bed or per-resident monthly fee. Based on industry information, costs generally range from $50 to $150+ per bed per month, depending on the factors listed above.

Additional Costs:

• Implementation and setup fees
• Training for staff
• Data migration from previous systems
• Ongoing support packages
• Additional modules or features

Getting a Quote: To receive accurate pricing for your facility, you need to contact PointClickCare's sales team directly. They will assess your needs and provide a customized quote. Most facilities find it helpful to request quotes from multiple vendors to compare costs.

Contract Terms: PointClickCare typically requires multi-year contracts, often 3-5 years. Facilities should carefully review contract terms, including cancellation policies and price increase provisions.

❓ Frequently Asked Questions

How long does PointClickCare implementation take?

Implementation typically takes 3-6 months, depending on facility size and complexity. This includes system setup, data migration, staff training, and testing before go-live.

Is PointClickCare HIPAA compliant?

Yes, PointClickCare is fully HIPAA compliant and includes security features to protect resident health information. The platform uses encryption and regular security audits.

Can PointClickCare integrate with our pharmacy?

Yes, PointClickCare integrates with most major pharmacy systems used in senior care. This allows for electronic medication ordering and automated updates to medication records.

What training is provided for staff?

PointClickCare offers online training modules, live training sessions, and on-site training options. Training is typically included in the implementation package, with additional training available for purchase.

Does PointClickCare work offline?

No, PointClickCare requires internet connection to function since it is a cloud-based system. Facilities need reliable internet service to use the platform effectively.

Can we access PointClickCare on mobile devices?

Yes, PointClickCare has mobile apps for iOS and Android devices. Staff can document care, review records, and perform most functions from smartphones and tablets.

What happens to our data if we switch to a different system?

PointClickCare will provide your data in a standard format when you transition away from the platform. However, data migration can be complex and may require additional services.

Is there a minimum facility size requirement?

While PointClickCare serves facilities of various sizes, the pricing and contract requirements make it most suitable for facilities with at least 50-100 beds.

Conclusion

PointClickCare is a powerful healthcare software platform that offers senior care facilities a complete solution for managing operations, documentation, and billing. The system brings together electronic health records, medication management, billing, and family communication in one cloud-based platform.

The software is best suited for medium to large facilities that need a comprehensive system and have the budget for a premium solution. Its strong regulatory compliance features and extensive integration capabilities make it particularly valuable for skilled nursing facilities managing complex care needs.

However, the platform comes with challenges including a steep learning curve, higher costs compared to competitors, and occasional system performance issues. Facilities considering PointClickCare should plan for substantial training time and ensure they have reliable internet infrastructure.

For facilities ready to invest in a robust, industry-leading platform, PointClickCare offers the tools needed to improve care quality, streamline operations, and meet regulatory requirements. Smaller facilities or those with tighter budgets may want to explore alternative options that better fit their needs and resources.

Before making a decision, request a demonstration, speak with current users, and carefully review contract terms to ensure PointClickCare aligns with your facility's goals and budget.

Learn more: Read our detailed PointClickCare healthcare software review for additional insights and analysis.