Securecom Review: IT, Cloud & Cybersecurity Services NZ

Author: James Hartwell | Last Updated: March 2026 | Reading Time: ~12 minutes

About the Author

James Hartwell is a technology writer and IT infrastructure consultant with over 12 years of experience working alongside managed services providers across Australia and New Zealand. He has evaluated MSP offerings for mid-market professional services firms, assessed SD-WAN migrations, and written extensively on cloud security strategy for ANZ markets. James holds certifications in cloud architecture and cybersecurity frameworks, and regularly reviews managed services providers against real-world delivery benchmarks not just marketing claims.

Quick Summary: Securecom is a New Zealand-based Managed Services Provider (MSP) that has spent over 20 years helping NZ businesses stay secure, connected, and running smoothly. This guide covers everything — from their core services and real-world results to how they stack up against alternatives and whether they're the right fit for your business.

Table of Contents

1. What Is Securecom?
2. Core Services Breakdown
3. TotalNET: Securecom's Flagship Network Solution
4. Cybersecurity Services — What They Actually Cover
5. Cloud Solutions: Private, Public & Hybrid
6. Managed IT Support & Professional Services
7. Who Is Securecom Best For?
8. Real Customer Results & Case Studies
9. How Securecom Compares to Alternatives
10. Frequently Asked Questions
11. Final Verdict

What Is Securecom?

Securecom is a New Zealand–owned and operated Managed Services Provider specialising in IT infrastructure, cybersecurity, cloud solutions, and network connectivity. The company has been active in the New Zealand market for over 20 years and currently manages the IT and security environments of more than 250 NZ-based clients.

What makes Securecom stand out in a crowded MSP market is its positioning as a one-stop-shop — handling everything from fibre connectivity and SD-WAN networking through to endpoint security, vulnerability management, and virtual CISO services. Rather than patching together multiple vendors, Securecom wraps all of these into a single managed offering backed by a 24/7 New Zealand-based integrated operations centre. For businesses researching what comprehensive digital security looks like at the platform level, this complete guide to digital security and privacy provides helpful context on the layers involved.

Their client satisfaction rate sits above 97%, according to their own published data — a figure that speaks to the consistency of delivery rather than just the breadth of their service catalogue.

Core Services Breakdown

Securecom organises its offerings across five main pillars:

Security — Managed detection and response, vulnerability assessments, endpoint protection, SIEM, PAM, phishing simulation, and virtual CISO.

Cloud Services — Private cloud hosted in New Zealand, public cloud via Microsoft Azure Tier-1 partnership, and hybrid options tailored to the client's stage of cloud adoption.

Network Solutions — SD-WAN, SASE (Secure Access Service Edge), WAN aggregation across multiple fibre providers, and their proprietary TotalNET platform.

Managed IT Services — Service desk support, level 3 engineering, lifecycle management for hardware and software purchasing, and IT consulting.

Professional Services — Independent IT advice, cybersecurity strategy, cloud architecture planning, and licensing guidance.

This integrated model means a business doesn't need to coordinate between three different vendors for networking, security, and cloud — Securecom handles the full stack.

TotalNET: Securecom's Flagship Network Solution

TotalNET is one of Securecom's most distinctive offerings. It's a cloud-optimised wide area network built on Cisco Meraki hardware, designed specifically for businesses that have moved the majority of their workloads to the cloud and are frustrated by legacy WAN performance.

The platform combines SD-WAN connectivity, advanced malware protection, intrusion detection and prevention, content filtering, and DDoS protection — all managed through a single cloud-first dashboard. Securecom's 24/7 operations centre monitors it around the clock.

For multi-site businesses, TotalNET aggregates connectivity from multiple fibre providers, presenting them as a single, unified service. This reduces the complexity of managing multiple ISP contracts while giving businesses full visibility into network performance, client device activity, and security events through intuitive dashboards they call "Total Insights."

Securecom is confident enough in the cost savings TotalNET delivers that they offer a guarantee: if TotalNET can't save a business at least 20% on current network costs, Securecom hands over a $100 voucher as compensation for the evaluation exercise. That's an unusual level of commercial commitment for an MSP.

TotalNET Zero Trust takes this further. It pairs Cisco Meraki SD-WAN for the network edge with Netskope's SASE platform for the security edge — consolidating ZTNA, SWG, CASB, and FWaaS into a single cloud-delivered service. Most businesses see payback within 12 months as they retire legacy circuits and remove redundant point security tools.

Cybersecurity Services — What They Actually Cover

Cybersecurity is arguably where Securecom invests its deepest expertise. The team takes what they describe as a "pragmatic approach" — avoiding jargon and giving practical recommendations rather than overselling technical complexity.

Current State Security Assessment (CSSA)

The CSSA is Securecom's structured baseline audit. It goes beyond standard vulnerability scanning — the process reviews security governance, risk management policies, technical controls, and vulnerability baselining across traditional IT assets like desktops, laptops, and on-premise servers.

The output is a cybersecurity maturity score and a plain-English report written for board directors, CIOs, or cyber insurers. This is particularly useful for organisations that need to demonstrate security posture to insurers or regulators without wading through raw scan outputs.

Managed Detection & Response

Securecom runs a Security Operations Centre (SOC) that monitors client environments continuously. This service includes security intelligence, threat detection, and incident response — without the overhead of building an in-house SOC team.

Virtual CISO

For businesses that need strategic security leadership but can't justify a full-time Chief Information Security Officer, Securecom provides a Virtual CISO service. This gives organisations experienced guidance on security strategy, policy, and governance without the executive salary cost.

Additional Security Services

The security catalogue also includes Privileged Access Management (PAM), SIEM deployment and management, phishing simulation and security awareness training, endpoint detection and response (EDR), and vulnerability management programs.

Securecom's philosophy here is consistent with how most mature security practitioners approach the field: security isn't a one-time project but a continuous discipline that requires ongoing investment in assessment, improvement, and management. If you want to understand how businesses approach one layer of that ongoing investment, this data loss prevention software guide explains the tools modern workplaces use to reduce data exposure risk alongside managed security services.

Cloud Solutions: Private, Public & Hybrid

Securecom offers three cloud paths, and they're transparent about the fact that the right choice depends on where each business is in its cloud journey.

Private Cloud (NZ-hosted): For businesses with data sovereignty concerns or regulatory requirements, Securecom operates its own New Zealand-based cloud infrastructure. This keeps data onshore, which matters for sectors like legal, healthcare, and financial services. For a broader look at how private, public, and cloud server models compare on cost and flexibility, this breakdown of cloud servers and their trade-offs is a useful reference before committing to a direction.

Public Cloud (Microsoft Azure): Securecom holds a Tier 1 partnership with Microsoft, giving clients preferential access to Azure services alongside local expertise for deployment and ongoing management. This is often the fastest path to scalability.

Hybrid Cloud: The most common configuration — where some workloads remain in private infrastructure (either on-premise or Securecom's private cloud) while others migrate to Azure. Securecom manages the integration and ongoing operations across both environments.

Cloud backup and disaster recovery also fall under this umbrella. Their backup solutions are built for resilience and compliance, with fast recovery capabilities designed to avoid the complexity of legacy backup systems.

The NZ-hosted private cloud is particularly relevant post-2024 as more New Zealand organisations scrutinise where their data actually lives — especially given increasing international data privacy regulations.

Managed IT Support & Professional Services

Beyond security and cloud, Securecom provides the kind of foundational IT support that keeps businesses running day to day.

Their Lifecycle Management (LCM) service covers end-to-end hardware and software procurement — essentially acting as a technology buyer and asset manager on behalf of clients. This reduces the administrative burden of managing vendor relationships, licensing renewals, and refresh cycles.

The service desk operates at multiple engineering levels, from basic helpdesk queries through to level 3 infrastructure support. Clients get a single point of contact rather than bouncing between multiple specialist vendors.

On the professional services side, independent IT consulting is available for businesses that need strategic advice on architecture, cloud adoption, security posture, or vendor selection — without any obligation to purchase specific Securecom products. This is a genuinely useful service for businesses going through a technology transformation who want a second opinion before committing to a direction.

Who Is Securecom Best For?

Securecom describes its target market as New Zealand businesses — particularly those in professional services — that want to grow revenue, reduce IT costs, or improve security posture through a comprehensive managed service.

More specifically, the fit is strongest for:

Mid-market NZ businesses (20–500 employees) that have outgrown break-fix IT support but aren't large enough to justify full in-house IT and security teams.

Multi-site organisations that need consistent network performance and security across multiple locations — where TotalNET's SD-WAN and centralised management delivers significant value.

Professional services firms (legal, accounting, consulting) that handle sensitive client data and face increasing pressure from regulators and cyber insurers to demonstrate security controls.

Businesses in cloud transition that need hands-on guidance for migrating from on-premise infrastructure to Azure or hybrid environments — not just technical delivery but strategic direction.

Organisations under cyber insurance pressure where insurers are requiring documented security assessments, endpoint controls, or multi-factor authentication before issuing or renewing policies. Security firms and their clients increasingly use digital tools to navigate this space — this guide on using AI marketing tools to win more security clients explores how technology is changing how security services are positioned and sold.

Real Customer Results & Case Studies

Liquorland: Network Transformation with TotalNET

One of the more detailed publicly documented examples involves Liquorland, a major NZ retail chain. Brett O'Hanlon, Head of Finance & IT at Liquorland, has spoken publicly about how Securecom's TotalNET (delivered via Cisco Meraki) lowered IT costs, improved network visibility and security, and changed the way the organisation thinks about network infrastructure.

For a multi-site retail business, network reliability directly affects point-of-sale operations, inventory management, and customer experience. The move to TotalNET addressed those operational concerns while simultaneously improving the security posture of sites that had previously been managed through disparate, ageing network hardware.

Aggregate Client Data

Across their 250+ NZ clients, Securecom reports a satisfaction rating above 97%. While this is self-reported, the company has maintained a significant managed services practice across two decades — a tenure that typically reflects genuine delivery quality rather than marketing alone.

The founding team includes technology executives who launched New Zealand's first cloud offering and helped scale one of NZ's largest managed services companies. That operational background shapes how Securecom approaches client engagements — with emphasis on business outcomes rather than technical showcasing.

How Securecom Compares to Alternatives

Securecom vs. Generic National MSPs

Larger national or international MSPs often offer similar service catalogues on paper. The practical difference with Securecom is local ownership and locally-based support. When a client calls at 2am with a network outage, they're reaching a New Zealand team — not a remote helpdesk. For businesses where response time and local accountability matter, this is a meaningful differentiator. For context on how dedicated IT service management platforms fit alongside MSPs, this Alloy Software ITSM review offers a useful comparison of how structured IT management tools work in mid-to-large organisations.

Securecom vs. Telco-bundled IT

Some NZ businesses use their telco provider's bundled IT services for simplicity. The limitation is that telcos optimise for connectivity revenue, not security outcomes. Securecom's model wraps connectivity inside a broader managed security and cloud service — meaning the network is optimised for cloud security requirements, not just bandwidth provisioning.

Securecom vs. Building In-House

For NZ businesses below a certain size, building an in-house IT and security team is genuinely cost-prohibitive. A Virtual CISO, a 24/7 SOC, SD-WAN expertise, and Azure management would require multiple specialist hires. Securecom provides access to all of that capability through a single vendor relationship.

Securecom vs. Offshore-first MSPs

Some MSPs route support through offshore teams to reduce costs. Securecom's value proposition explicitly includes local data hosting and 24/7 NZ-based support — which matters both for data sovereignty and for businesses that prefer accountability to sit with a local team.

Frequently Asked Questions

What does Securecom actually do? Securecom is a New Zealand managed services provider covering IT support, cybersecurity, cloud services, and business network connectivity. They manage the full technology environment for over 250 NZ businesses.

Is Securecom only for large businesses? No. While Securecom works with enterprise clients, their services are structured for mid-market NZ businesses — particularly professional services firms that need robust IT and security without building large in-house teams.

Does Securecom host data in New Zealand? Yes. Their private cloud infrastructure is hosted within New Zealand, which is relevant for businesses with data sovereignty requirements. Azure-based services are subject to Microsoft's data residency options.

What is TotalNET? TotalNET is Securecom's cloud-optimised SD-WAN network platform built on Cisco Meraki. It delivers connectivity, security, and network intelligence in a single managed service, monitored 24/7 by Securecom's operations centre.

Can Securecom provide a CISO for my business? Yes — through their Virtual CISO service, businesses get experienced security leadership and strategic guidance without the cost of a full-time executive hire.

How much does Securecom cost? Securecom doesn't publish fixed pricing publicly, as their services are scoped to each client's size and requirements. The best starting point is requesting a no-obligation assessment, which they offer for TotalNET and cybersecurity services.

Does Securecom work outside New Zealand? Securecom's core market is New Zealand, though their WAN aggregation service covers connectivity across New Zealand and Australia. Their primary operational focus remains NZ-based.

Final Verdict

For New Zealand businesses that want to consolidate their IT, cybersecurity, and cloud infrastructure under a single local provider, Securecom is one of the most mature options in the market. Twenty years of operation, a 97%+ satisfaction rate, and a genuinely integrated service model across networking, security, and cloud set them apart from both smaller local MSPs and offshore-first alternatives.

The strongest use case is a NZ professional services business — legal, accounting, consulting — that handles sensitive data, faces growing cyber insurance requirements, and lacks the internal team to manage network, cloud, and security independently. For that profile, Securecom's combination of TotalNET, managed security services, and virtual CISO is a compelling fit.

Businesses primarily looking for break-fix IT support or a simple internet connectivity provider will find the service catalogue broader than they need. But for organisations thinking strategically about technology infrastructure, Securecom offers a depth of capability that's genuinely difficult to replicate by piecing together multiple specialist vendors. On that note — if your business is also reviewing its digital presence alongside its IT infrastructure, understanding why a professional SEO audit matters in 2025 is a worthwhile parallel step for any organisation optimising both its security posture and its online visibility.